At Shoe Sale Shop, we’re dedicated to providing quality footwear and exceptional service to our global customers. Whether you’re looking for rugged boots, performance cleats, comfortable loafers, stylish sandals, cozy slippers, or athletic sneakers, we want your shopping experience to be seamless from order to delivery.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two reliable shipping options to meet your needs:
- Standard Shipping ($12.95) – Ships via DHL or FedEx with delivery in 10-15 business days after shipment
- Free Shipping (Orders $50+) – Ships via EMS with delivery in 15-25 business days after shipment
Note: We currently ship worldwide except to certain remote areas and parts of Asia. Shipping times are estimates and may vary depending on destination and customs processing.
Returns & Exchanges
We stand behind our collection of boots, cleats, loafers, sandals, slippers, and athletic shoes. If you’re not completely satisfied, we offer a straightforward return process.
Return Policy Overview
- 15-day return window from delivery date
- Items must be unused, in original condition with all tags and packaging
- No signs of wear or damage
- Original shipping fees are non-refundable (except for our errors)
Non-Returnable Items
The following items cannot be returned:
- Slippers removed from original packaging or showing signs of wear
- Cleats used on playing surfaces or showing wear
- Items marked “Final Sale” or “Clearance” at purchase
How to Return an Item
- Contact us within 15 days at [email protected] with your order number and reason for return
- Wait for approval (within 1 business day)
- Package items securely in original box with all tags/protective coverings
- Ship to:
Shoe Sale Shop Returns
216 North Avenue
Austin, US 42123
Important: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return:
- Refunds are processed to your original payment method within 3-5 business days
- Credit card/PayPal refunds typically appear in 5-10 business days (depending on your financial institution)
Exchanges
We’re happy to exchange items for different sizes or colors (subject to availability). Follow the standard return process and clearly indicate in your email that you’d like an exchange and your preferred replacement item.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at [email protected] with photos. We’ll arrange a free return and replacement at no cost to you.
Need Help?
Our customer service team is available to assist with any shipping or return questions. Email us at [email protected] and we’ll respond within 24 hours.
Thank you for choosing Shoe Sale Shop for your footwear needs. We appreciate your business and are committed to your complete satisfaction with every pair of shoes you purchase from us.